FAQ


What is Thē Good Company about?

Welcome to the official Thē Good Company store! We develop high-end personal care and consumer goods products that are made with natural ingredients and most importantly, love. Please note that as our company grows, our branding will be changing so things will start to look different. As of now, this site focuses on our flagship lip balm, treatment and protectant, Thē Bomb, but more products are on the way!

Thē Bomb is thē only lip balm that is free of petrolatum/petroleum (think vaseline) and waxeseven beeswax. Contrary to popular belief, these ingredients keep your lips dry rather than moisturized! Also, not having chemicals or preservatives that are commonly found in lip products like oxybenzone, arachidyl propionate, methylparaben and red 30 lake (to name just a few!) means you're not slathering on carcinogens every time you need to moisturize your lips! Those carcinogens get absorbed through your skin and even get ingested. Since lip product users consume about half a pound of lip products per year, that's bad news. Less carcinogens = healthier life = longer life, therefore using a natural lip product means you can keep your lips soft without harming your health! All of the nourishing ingredients in Thē Bomb can be found here.

Thē Balm is even more special because it lasts longer than any other lip product on the market. You'll be amazed at how infrequently you need to apply it. Most users don't apply more than 3 times a day!

 

Okay, so Thē Bomb is natural and doesn't contain petrolatum/petroleum, wax or chemicals, why else should I care?

Thē Bomb is thē best lip balm you will every use! It provides nourishing hydration and protection like no other lip balm on the market, because it's better than any other lip balm on the market. You won't know how good your lips can feel, and how healthy they can be, until you've used Thē Bomb.

 

I'd love to buy other products from you, do you make anything else?!

Thē Bomb is currently the only product we offer, but stay tuned! We plan to expand our product line to offer a full range of natural, luxury cosmetic and personal care products.

 

Is it safe to put my credit card number into this website?

As safe as it can be these days. We don't store any of your credit card information. Our payment gateway is hosted by Shopify (the best e-commerce host in the business) which is run on a Level 1 PCI DSS compliant server. More information on Shopify's security can be found here.

 

What is your privacy policy?

We will never share your information with a third party. Wondering who a third party is? Well we're the first party, you're the second party so anyone else is a third party, and we will never share your personal information with anyone else.

 

What if I use it and I don't like it? Can I return it for a refund?

Did you not just read the answer to the previous question?! Quit being such a worrywart! We kid, but since you're wondering, yes, if for some unimaginable reason you don't like it, you may return it for a full refund within 30 days. We're so confident you'll like it, we even offer free return shipping! Simply contact us at customercare@theecosmetics.com to get the return process started.

 

What shipping carrier(s) do you use?

We're based in the United States and proudly use the United States Postal Service.

 

How much does shipping cost?

All orders (both domestic and international) automatically receive complimentary standard shipping. Priority shipping is available for $7 for domestic orders (1 to 3 business days) and $33 for international orders (6 to 9 business days).

 

Do you provide tracking numbers for your shipments?

Of course.

 

Tell me more about your charitable donations?

Thee Cosmetics dedicated to helping and serving those in need. That's why 10% of every purchase is donated to the San Diego Rock Church's Global Outreach program that brings medical resources and services to families living in poverty across the globe.

 

Still have questions? Feel free to use the "Contact Us" link at the bottom of each page to submit questions or comments. You may also e-mail us at contact@theecosmetics.com.